Privacy policy

Allbanks Hipotecas informs users of the website about its policy regarding the treatment and protection of the personal data of users and clients that may be collected through browsing or contracting services through its website.

In this regard, Allbanks Hipotecas guarantees compliance with the current regulations on the protection of personal data, reflected in Organic Law 15/1999 of December 13, on the Protection of Personal Data, and in Royal Decree 1720/2007, of December 21, which approves the Regulations for the Development of the LOPD.

The use of this website implies acceptance of this privacy policy.

Collection, Purpose, and Data Processing

Allbanks Hipotecas has a duty to inform users of its website about the collection of personal data that may be carried out, either through email communication or by completing the forms included on the website. In this sense, HipotecasAllbanks will be considered responsible for the data collected through the means described above.

Allbanks Hipotecas also informs users that the purpose of processing the data collected includes: attending to requests made by users, adding to the contact agenda, providing services, managing the business relationship, and other purposes.

The operations, management, and technical procedures that are carried out in an automated or non-automated manner and that allow for the collection, storage, modification, transfer, and other actions on personal data have the consideration of personal data processing.

All personal data collected through the Allbanks Hipotecas website, and therefore considered as personal data processing, will be incorporated into files declared before the Spanish Data Protection Agency by Allbanks Hipotecas.

Communication of Information to Third Parties

Allbanks Hipotecas informs users that their personal data will not be transferred to third-party organizations unless such transfer of data is covered by a legal obligation or when providing a service involves the need for a contractual relationship with a data processor. In the latter case, the transfer of data to the third party will only be carried out when Allbanks Hipotecas has the express consent of the user.

User Rights

Organic Law 15/1999, of December 13, on the Protection of Personal Data, grants interested parties the possibility of exercising a series of rights related to the processing of their personal data.

As long as the user’s data is subject to processing by Allbanks Hipotecas, users may exercise their rights of access, rectification, cancellation, and opposition in accordance with the current legal regulations on the protection of personal data.

To exercise these rights, the user must send a written communication, providing documentation that proves their identity (ID or passport), to the following address: Allbanks Hipotecas, Calle Oscar Carvallo 4, 41018 Sevilla, or the address that is replaced in the General Data Protection Register. This communication must reflect the following information: the user’s name and surname, the request for application, the address, and supporting data.

The exercise of rights must be carried out by the user themselves. However, they may also be executed by an authorized person as the legal representative of the interested party. In this case, the documentation proving this representation of the interested party must be provided.

Types of Information We Collect

We receive, collect, and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login data, email address, password, and computer information. We may use software tools to measure and collect session information, including page response times, page interaction information, and methods used to browse away from the page. We also collect personal identification information (including names, email, password, communications), comments, feedback, product reviews, recommendations, and personal profiles.

How We Collect Information

We collect such personal and non-personal information for the following purposes:

To provide and operate our services;

To provide our users with ongoing customer assistance and technical support;

To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;

To comply with any applicable laws and regulations.

How We Store, Use, Share, and Disclose Our Site Visitors’ Personal Information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How We Communicate with Site Visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.For these purposes, we may contact you via email, telephone, text messages, and postal mail.

How Site Visitors Can Withdraw Their Consent

If you don’t want us to process your data anymore, please contact us at info@allbankshipotecas.com.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and Contact Information

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@allbankshipotecas.com.